Shipping policy

Shipping Policy

Thank you for shopping at Petweara. We are committed to delivering your pet clothing orders safely and efficiently. Please read our shipping policy below before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–15 business days	Free on orders over $50 USD; otherwise calculated at checkout
Express Shipping	5–10 business days	Calculated at checkout

Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times may be affected by factors beyond our control, including customs delays, postal service disruptions, or extreme weather conditions.

3. Shipping Destinations

We currently ship to the following regions:

United States
Canada
United Kingdom
Australia
Most countries in Europe
Select countries in Asia and other regions

If you are unsure whether we ship to your country, please contact us at service@petweara.com before placing your order.

4. Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number. Please allow 48–72 hours for the tracking information to become available.

If you have not received your tracking number within 5 business days of placing your order, please contact us at service@petweara.com with your order number.

5. Customs, Duties, and Taxes

Petweara is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damages and Lost Packages

Petweara is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your package is marked as delivered but you have not received it, please contact the carrier directly. We will do our best to assist you, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.

7. Incorrect Shipping Address

Please ensure that your shipping address is correct and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us immediately at service@petweara.com. We can only update your address if your order has not yet been shipped.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will contact you to arrange reshipment. Additional shipping charges may apply.